Refund Policy

A legal disclaimer

Refund and Return Policy-

Effective Date: August 1, 2026

Thank you for shopping at BergBarn Publishing. Because our physical books can be easily read, copied, or handled, we maintain a strict return policy. Please review our guidelines below before making a purchase.

1. All Sales Are Final

• We do not accept returns, exchanges, or refunds for changes of mind, accidental purchases, or buyer's remorse.

• Personalized or signed books with custom messages are strictly non-refundable and cannot be exchanged under any circumstances.

2. Damaged or Defective Items

• If your book arrives damaged, misprinted, or defective due to transit or manufacturing issues, we will gladly replace it at no extra cost to you.

• Reporting window: You must notify us of any damage within 14 days of receiving your package.

• Proof required: Please contact us through our website and include clear photo evidence of the damage to the book and the shipping packaging.

3. Lost Shipments

• If your tracking status shows the package as lost in transit, please contact us so we can verify the shipment with USPS or UPS and arrange a replacement copy.

• We cannot offer refunds or replacements for packages marked as "Delivered" by the carrier to the address you provided at checkout.

4. How to Request a Replacement

• To report a damaged book, please reach out via the contact methods listed on bergbarnpublishing.com.

• Include your full name, order number, and the required photo proof.

• Once approved, we will ship out a replacement copy within 1–3 business days.