Shipping Policy

Effective Date: August 1, 2026

​

1. Shipment Processing Time

• All orders are processed within 1–3 business days.

• Orders are not processed, shipped, or delivered on weekends or holidays.

• If we experience a high volume of orders, shipments may be delayed by a few days. If a significant delay occurs in the shipment of your order, we will contact you via email. [1]

 

 

2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We ship packages using USPS and UPS.

• Delivery delays can occasionally occur due to carrier issues or seasonal volume. Estimated delivery timelines will be provided by the carrier at checkout.

 

 

3. Shipment Confirmation and Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped.

• This email will contain your tracking number(s).

• The tracking number will become active within 24 hours of shipment.

 

 

4. Customs, Duties, and Taxes

• BergBarn Publishing is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

 

5. Damages and Lost Packages

• BergBarn Publishing is not liable for any products damaged or lost during shipping.

• If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

• Please save all packaging material and damaged goods before filing a claim.

 

 

6. Missing or Incorrect Addresses

• We are not responsible for lost shipments if the shipping address provided at checkout was incorrect or incomplete.

• If a package is returned to us due to an incorrect address, the buyer is responsible for the cost of re-shipping the item.